Professional Experience

13+ years in telecom OSS/BSS across fulfillment, inventory, and digital BSS transformation, working with Tier-1 operators and global system integrators.

Amdocs — Product Owner (2022–Present)

• Own product vision and roadmap for Amdocs Optima DBSS Care UI in a multi-country B2C/B2B context.
• Translate business needs into prioritized backlogs and epics aligned with digital BSS transformation goals.
• Collaborate with architecture and delivery teams to shape solutions using TMF Open APIs and best practices.
• Facilitate refinement and review ceremonies, providing clarifications to ensure predictable delivery.

Tech Mahindra — Architect / Lead (2018–2022)

• Led OSS architecture modernization using Nokia FlowOne CDFF and SOM for fulfillment and order orchestration.
• Designed catalog-driven flows for fixed and mobile services across residential and enterprise segments.
• Guided teams of 6–15 engineers across geographies on FlowOne, inventory modelling, and best practices.
• Drove environment strategy and CI/CD approaches, including AWS EKS-based deployments for OSS stacks.

TCS & Early Career (2012–2018)

• Implemented fulfillment and activation solutions using Comptel InstantLink and Order Management.
• Worked on inventory, GIS, and reporting solutions that formed core OSS/BSS capabilities for Tier-1 telcos.
• Gained strong foundations in requirement analysis, technical design documents, and cross-system integration.